Refund and Returns Policy

Last Updated: August 22, 2025

Thank you for your purchase from our Florida-based studio. We hope you are happy with your artwork. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original packaging intact.

Return Process

To return an item, please email customer service at payment@cjk-studio.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

CJK Studio and Gallery
212c Charlotte Street
St. Augustine, FL 32084
USA

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from our receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

• Items marked as “Final Sale”
• Custom-made or personalized items

For defective or damaged products, please contact us at the details below to arrange a refund or exchange.

Questions

If you have any questions concerning our return policy, please contact us at enquiries@cjk-studio.com